With that i want to ultilize it to handle part of my incoming trunk line. Solidus ecare is a featurerich, contact center solution that touts itself as a fully integrated endtoend solution for enterprise communication. Intouch sip softphone provides endusers with easy and efficient use of their phones from any computer, regardless of location, as long as there is a connection to the company network. Solidus ecare lite is a solution for enabling smaller contact centers up to 50 agents to have the same great features that larger centers enjoy. Ericsson solidus ecare contact center solution now offers. You can purchase the r6 licenses by contacting your avaya sales representative, authorized businesspartner or. Limited time offer get gotomeeting pro with purchase of a jive voice user. The micontact center installation routine can be run silently on either a new installation, or during repair installs. Larger organizations should look at more extensive solidus ecare as an alternative to this software.
The aastra solidus ecare multimedia contact center solution is designed to help you meet and exceed your customers expectations. The voip softphone you select must support protocols that your voip service provider uses. Solidus ecare is the power that enables people to be provided with the best contacts. The required software is included on the solidus ecare application dvd. Our strategic focus lies in collaborating with our partners, tactical talen. Aastra solidus ecare vs mitel contact center solutions. It allows you to start small and grow while retaining control of your costs.
Softphone only deployments are gaining in popularity and can also help keep the costs of switching to voip down, since ip phones can be expensive. Bolting on point solutions for each media type introduces unnecessary complications and inconsistent service. It is targeted at middle and large enterprises, interacts with the ericsson md110 pbx system, and combines voice and webbased technologies. It is ipsipenabled and offers outstanding, intelligent, skillsbased routing. The following video demonstrates how to use aastra solidus ecare desktop manager agent to monitor and reply to chat messages via a customer website. And i also i have 8 operator handling another group of call. Solidus ecare multimedia contact center offers ip and mobilityenabled solutions for enterprises of all sizes and presents full ipbased contact center capabilities. This is difficult because removing this by hand takes some knowhow related to windows internal functioning. The aastra intouch sip softphone provides endusers with. Micontact center enterprise an enterprise private cloud call center with an allinone interaction management platform that transforms dated voiceonly call centers into omnichannel customer experience centers. Aastra unveils contact centre platform for special agents. When configured with an optional desktop microphone and power supply the hdm150 can operate as a desktop control station. In todays digital age, the definition of customer experience has changed, and with a cloudbased contact center you can give your customers everything they expect. All in all, these three highly effective application groups of solidus ecare enable.
Solidus ecare is an advanced multimedia contact center offering agent applications. Dallas, tx prweb november 25, 2009 aastra today launched a new version of its awardwinning solidus ecare, a multimedia contact center solution that provides endtoend services to enterprise customers. Choose the features you want and well find the perfect software for you. Blustar is a multiple awardwinning contact centre concept, that enables a consistent, efficient and turstworthy customer service across all media. Solidus ecare using the logon script and then attempts to log on using the solidus ecare user logon dialogue box regardless of the extension attempted, the first logon that is, the phone agent will be forced to log off. Non software products and certain products that are not a significant part of mitels story will not be rebranded. In the case of certain aastra products, the aastra name is. As an integrated system, the information collected from the automated service can be automatically passed to the agent and thirdparty applications to provide. Voip softphones often include the following core capabilities. Ip agent enables blustar agents to use the builtin ip softphone for all call control. Invite teammates with just their email address, add more seats as your team grows, view team activity at a glance, and even add additional voice services all from the convenient, webbased bria teams portal. Solidus ecare is an application by the software company aastra. Micontact center enterprise provides a powerful toolbox of applications to transform dated, voiceonly call centers into a multichannel experience. Boost your teams performance with workforce optimization applications and.
Regardless of which channel they choose to engage with you, they expect the experience to be consistent. This document was uploaded by user and they confirmed that. Compare the top voip providers to find the best voip solution for your business or residential needs. Franciscan ecare mobile app is a smart tool, a complete and comprehensive package which brings all ecare facilities at one place at fingertips for all users school management, teachers, parents and students. Smaller organizations should look at solidus ecare lite as a more affordable version of this software. This can be troublesome because uninstalling this by hand requires some knowhow related to windows internal functioning. Avaya support downloads avaya ip softphone release 6. The solidus ecare application suite is made up of nine core applications. Enterprisegrade, multichannel, and cloudready solution designed to power customercentric organizations. Aastra solidus ecare, a suite of applications and services for serverbased contact centers. The companies using solidus ecare are most often found in united states and in the telecommunications industry.
From 1 to 10 nodes with a maximum of 7,000 users full support for solidus ecare 4. Integrated evoip voiceoverip recording solutions for aastra. The purpose of this article is to provide information and guidance on installing silently, and how to perform silent repair installations. Aastra intouch sip softphone contact center solidus ecare voicemail system voice recording system voice over internet protocol voip greeting services contact center solidus ecare mobility aastra mobile client amc aastra mobile extension cordless telephony our. Our data for solidus ecare usage goes back as far as 2 years and 7 months. To switch to another solidus ecare system, you will need to know both the solidus ecare server name you wish to connect to as well as the web server name in order to logon. These allow people to use their computer in combination with a headset to make phone calls.
About solidus ecare solidus ecare is a featurerich, contact center solution that touts itself as a fully integrated endtoend solution for enterprise communication. We compared these products and thousands more to help professionals like you find the perfect solution for your business. The solution consists of software applications focused on the agent. Ericssons solidus ecare contact center solution now offers support for sms text messaging and an ipbased media server, along with support for mobility and a range of other productivityenhancing and costsaving features. You can find here a few links to other solidus ecare. The hdm150 mobile is a multimode, software defined radio sdr that is designed to withstand daytoday operation when and where you need to work. With easytouse administrator tools, bria teams gets your team working together faster than ever.
Aastra technologies solidus ecare lite call center. The installation wizard will check to make sure install prerequisites have been met, if not, it will ask to install them. The radio meets military standards for rain, sand and dust, shock and vibration. I check my lidap and i do have 8 acd license available 0 in use.
Jives business phone system, web soft phone, and contact center products are all cloudbased, freeing you from extra equipment, empowering you and your team to work anywhere while reducing unnecessary expenses. Aastra solidus ecaretm the allinone contact center solution with solidus ecaretm you get a complete and integrated unified communications, collaboration, and contact center suite in one installation. Major enhancements introduced with this mxone telephony system release scalability. Sometimes, computer users decide to uninstall this program. Navigate to the solidus installation share path located in the following directory.
This enables dispersed customer service organizations to behave as one single unit. Solidus ecare installs the following the executables on your pc, taking about 1. Solidus ecare agents must use the blustar agent in softphone mode, which registers to acs. Get best price for aastra solidus ecare along with all features. Let it central station and our comparison database help you with your research. Different protocols can be used to process and transfer data using voip technology. Unified communications uc means integration of disparate communications systems, media, devices and applications. The second type is the type of software described in this article. Ericsson solidus ecare is a serverbased customer contact center solution.
Micontact center solidus is a rich suite of seamlessly integrated unified communications and collaboration ucc and contact center applications for intelligent interaction in the enterprise. Magic quadrant for contact center infrastructure source. Solidus installation instructions it knowledge base it. This information is from what i understand from the rather pricey ericsson solidus ecare package. Solidus ecare is an application offered by the software company aastra. Solidus ecare is most often used by companies with 0 employees and m dollars in revenue. Fully integrated voip recording solutions for aastra active recording solutions for aastras mxone and aastra 700 platform compatible with solidus. Solidus ecare and acd aastraericsson systems tektips.
The solution consists of software applications focused on the agent, management, and customer selfservices. Aastra today launched a new version of its solidus ecare, a multimedia contact centre solution that provides endtoend services to enterprise customers. Solidus ecare mitel solidus ecare aastra 400 call center mitel 400 call center. Solidus ecare is a suite of applications and services that offers true skillsbased routing functions, agent. Aastra solidus ecare offers enterprises of all sizes ip and mobilityenabled virtual contact centers across multiple sites. Solidus ecare multimedia contact center solidus ecare script manager is a fully modular system that can be deployed as a standalone or integrated solution with solidus ecare. The initial installer micontact center extracted directory will contain a setup. Responding to the growing use of mobile technology in the modern world and the increased adoption of smart phones, ecare has extended its multiplatform capabilities to include. Gartner june 20 return to top vendor strengths and cautions aastra aastras flagship platform is solidus ecare, a multichannel contact center platform that is tightly integrated with the mx one ip telephony platform, but which also integrates with the rest of. When solidus ecare 8 uses acs, the following compatibilities and limitations apply. Actually currently solidus ecare is handling a few type of call through acd. Micontact center enterprise is designed to give your customers consistent, quality experiences throughout their omnichannel journey. Solidus ecare is a modular, multimedia contact center allowing integration with existing infrastructures and business applications. Developing solidus ecare to redbox recorder integration.
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